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Company Message

Local Family Run Business


These conditions set out the rights and obligations of the remover ( we-us-our )and the

customer ( you-your ). These conditions can only be changed with the prior written agreement of both the remover and the customer.We can provide liability cover for your goods see 9.00 for details of our liability. we advise you to consider wether you need separate insurance cover.


1our quotation is an all inclusive price but unless stated does not include custom duties inspections or any other fees or taxes payable to any statutory body. Any such duties or fees due will be payable by you in addition to the price stated in the quotation.

2 We reserve the right to ammend the price stated in the quotation to take account of change of circumstances which were not taken into account when preparing our quotation and are confirmed to us in writing.

such factors may include the following :-

2.1 Where the work is not carried out within 3 months of the date stated in the quotation.

2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight charges or increased road fuel prices.

2.3 We have to collect and/or deliver goods at your request above the ground and first floor and were not made aware of this at time of quotation.

2.4 We supply additional services.

2.5 The work is carried out outside normal hours ( 8.00 am to 6.00 pm ) at your request after quotation is given.If however starting time is close to 8.00 am and no alterations are made from the original quotation then a finishing time of after 8.00 pm will not incur extra charges.

2.6 We are requested to provide additional services not included in the quotation, including the moving or storage of extra goods.

2.7 We are unable to access the collection or delivery point or such access is inadequate or inappropriate for our porters or vehicles. if access is not possible then we may offer the alternative for you to hire at your own expense a smaller vehicle. We will then tranship the load piece - meal and will charge for the extra time needed on a pro-rata basis. If our driver is require to drive the hired vehicle then all insurance cover for vehicle and goods carried must be organised by yourselves.

2.8 We have to pay parking or parking penalty charges.

2.9 There are delays or events outside our control which increase the cost or resources required to complete the work.

2.10 Our quotation does not form a contract and accordingly there is no contract between us until you have returned the ACCEPTANCE FORM signed and dated and, The contract will then be on these terms and conditions.

ADDITIONAL WORK3.unless otherwise agreed in writing the following is not included within the quotation.3.1 Dismantling or assembling of units of furniture including flatpack.3.2 Disconnecting , reconnecting, dismantling or reassembly any appliances, fixtures , fitting or equipment.3.3 Taking up or removal of fitted floor coverings.3.4 The movement of any item or items which our staff reasonably believe they cannot move safely, wether due to its nature or position.3.5 You are recommended to make arrangments for any such work to be provided for separately.3.6 If you have requested and paid for a dismantling and/ or reassembly service it is on the express understanding that as we are dealing with previously erected goods , whilst all care will be taken, we will not be liable for any damage however caused.

Your responsibilities.4 You must.4.1 Declare in writing to us the value of the goods being removed and / or stored ( unless you elect for our liability to be limited to £50 per item as set out in clause 9.1)4.2 Obtain at your own expense all permissions , consents, licences, permits or customs documents required for the removal of the goods.4.3 Be present either personally or through an authorised representative during the collection and delivery process.4.4 prepare and stabilise all appliances prior to removal.4.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and to check to ensure that all your goods are duly removed.4.6 provide proper protection for goods left unattended or in unoccupied premises.4.7 Empty, defrost and clean refridgerators and freezing equipment.4.8 In addition you must provide us with contact details during the removal prcess including transit and / or storage of goods to the point of delivery.4.9 We will not be liable for any loss/damage , cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of your own negligence or breach of contract.

OWNERSHIP OF GOODS5 You confirm to us that goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal and storage of the goods thereof.

EXCLUDED GOODS6 Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will be removed.6.1 prohibited and/or stolen goods, drugs, pornographic material, ptentially dangerous or explosive items. Aerosols, paints, and firearms and/ or ammunition.6.2 Jewellery, watches, trinkets, precious stones or metals, money deeds, securities, stamps, coins or collections of any similar kind.

6.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.

6.4 perishable items and / or those requiring a controlled enviroment or refigerated or frozen food or drink.

6.5 Animals birds or fish.

6.6 goods requiring any licence or government consent for export or import or any movement contemplated within the removal.

6.7 If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are neglegent or in breach of contract. If you submit any such goods without our knowledge we will make them availble for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in the relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, cost or claims incurred by us as a result.


If this agreement is postponed or cancelled we may charge you depending on the ammount of notice given, our charges are as follows.. more than 7 days prior to the move = loss of deposit, or if full ammount has been paid prior 50% charge applies, less than than 3 days all money that has been paid will be charged at the descretion of A to B removals Liverpool.


you must pay our charges so that we have cleared funds in advance of the removal.

8.1 we will accept cash on the day of the removal only if agreed prior and stated on the acceptance form this has to be paid on the day prior to loading.

8.2 you must not withhold any part of the agreed price.

8.3 We reserve the right to charge interest on overdue ammounts.

8.4 payment terms may only be varied with our written agreement in advance.


9 our liability for negligence or breach of contract or otherwise under common law in relation to your goods is limited to the value declared to us under clause 4.1 or £50 whichever is the least . if no such value is declared or if you so elect, for the maximum ammount of £50 per item. these limits may affect the quotation.

9.1 we are not liable on a new for old basis for any lost or damaged goods.

9.2 we shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions against our advice and in a manner that is likely to cause damage.

9.3 You must notify us as soon as is reasonably possible of any damage to premises and to goods for removal.

9.4 We may offer at an extra charge an increased cover as extended warranty, this must be agreed prior to the move and will cover as standard goods to the value of £10,000 With this cover a valuation must be given by yourself prior to the move on the acceptance form, we recommend this option as giving you the most comprehensive cover.

9.5 We shall not be liable for damge to flat pack units that we are asked to move in there completed state.

9.6 We shall not be liable for scuffs or other removal marks to soft furnishings and/ or mattresses that are not protected or that we have not been requested to supply and fit such coverings and protection to.


10 we are not liable for the following .

10.1 loss or damage to cars or other motor vehicles other than motorcycles where we have specifically agreed with you to accept liability .

10.2 Electrical derangment unless shown to be as a result physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances.

10.3 Breakage scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases, and the like unless reasonably attributed to physical damage to such items caused by collision or overturning of road vehicles or other conveyances. This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you prior to commencement of transit and such a list be approved by us.

We will not be held responsible for damage to customer packed boxes unless correctly taped with parcel tape top and bottom of each box and expressly excluding non-taped boxes that are cross folded.

10.4Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.

10.5 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds securitiesand stamps or collections of similar kind except whilst secured in a locked safe or strong room.

10.6 Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth or vermin unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or failings.

10.7 Any consequential loss.

10.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and / or goods likely to encourage vermin and other pests to cause infection.

10.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms, and/or ammunition.

10.10 Animals and there cages or tanks including pets, birds or fish.

10.11 Dissapearance of goods in transit unless evidence can be provided to prove beyond reasonable doubt that the loss is solely attributable to dishonesty of our employees.

10.12 None of our employees will incur liability to you.

10.13 If the value of your goods in store or in transit are, at the time of loss or damage , collectivley are of greater value than the value declared , then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.

10.14 Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.

10.15 Where any item cosists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without refernce to any special value which such part or parts may have as part of pair or set , nor more proportionate part of the declared value of the pair or set.


11 Unless specifically agreed all arrival and departure times are estimates only.

11.1 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay for your reasonable expenses resulting from our failure to keep to the written timetable. If through no fault of our own we are unable to deliver your goods and take them into storage then any additional storage and delivery cost incurred will be at your expense.


12 You must notify us of any loss or damage within 3 days of the collection of goods by you or there delivery by us to there destination, unless we agree to an extension of this time limit. If you fail to make a notification to us of such loss or damage we will not be liable.


13 We have the right to withhold and /or ultimately dispose of some or all of your goods until you have paid our charges and any other payments due under this or any other agreement between us. This specifically applies to potential claims for loss or damage that are reported before the move is completed.


14 We reserve the right to sub-contract part or all of the work provided for under this agreement in which case these terms and conditions will continue to apply.


15 These terms and conditions are subject to the law of england and wales.


16 These terms and conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.

17. No contract actually exists between A to B removals Liverpool and any prospective customer unless you have sent back the quote acceptance form to us.

18. Any waiting time no matter how incurred will be liable to a waiting time charge of £40.00 per hour or part thereof .